Managing Messages on Vivastreet

Effective communication with potential buyers is essential for successful transactions on Vivastreet. This guide will help you manage messages related to your ads, ensuring you respond promptly and professionally.

Accessing Your Messages

To view and manage messages from interested buyers:

• Log in to your account: Go to the Vivastreet homepage and sign in to your account.
• Navigate to My Messages: Click on the “My Messages” section in your profile dashboard to see all incoming messages related to your ads.
• Filter messages: Use filters to sort messages by unread, read, or by specific ads to find what you need quickly.

Responding to Messages

When responding to potential buyers:

• Be prompt: Aim to respond to messages within 24 hours to keep buyers engaged and interested.
• Be clear and concise: Provide all necessary information without overwhelming the buyer. Address their questions directly.
• Maintain professionalism: Use polite language and remain courteous, even if the buyer seems unsure.

Tips for Managing Messages Effectively

• Organize your responses: Keep a record of frequently asked questions to streamline your responses.
• Set notifications: Enable email or app notifications to ensure you don’t miss any new messages.
• Follow up: If a buyer shows interest but doesn’t respond, consider sending a polite follow-up message.

Need More Help?

If you have questions about managing messages or need additional assistance, feel free to visit our Ad Management page or contact our customer support team for support.