Refund Policy for Premium Features on Vivastreet
At Vivastreet, we strive to provide you with high-quality services and a positive experience. However, if you find that you need a refund for any premium features, it’s important to understand our refund policy. Below are the details regarding refunds for premium accounts and ads.
Refund Eligibility
Refunds for premium features are considered under specific circumstances, including:
- Technical Issues: If you experience significant technical problems that prevent you from using the premium features as intended.
- Account Inactivity: If your account remains inactive for an extended period, you may be eligible for a refund for unused premium services.
- Service Not as Described: If the premium features do not match the description provided at the time of purchase, you may qualify for a refund.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Customer Support: Reach out to Vivastreet’s customer support through the contact form or email.
- Provide Necessary Details: Include your account information, the premium feature in question, and a brief explanation of why you are requesting a refund.
- Submit Your Request: Once you have provided all necessary information, submit your refund request for review.
Processing Time
Once your refund request is received, our customer support team will review it and respond within a reasonable timeframe. Please allow up to 10 business days for processing.
Need More Help?
If you have further questions regarding our refund policy or need assistance, please contact Vivastreet’s customer support. For more information about the benefits of premium accounts, visit our page on Benefits of Premium Accounts and Ads.